Cancellations and Returns Policy

Here are some FAQ’s about our Cancellations and Returns Policy by Kozy Homes:

Can I cancel an order?

Since most Kozy Homes furniture products such as office chairs, sofas, beds, and custom furniture are manufactured or prepared specifically after receiving an order, cancellations are generally not permitted once the order is confirmed.

In case of any exceptional circumstances, you may contact our customer care team and they will assist you in the best possible way.

For orders placed with partial payment or advance payment, the advance amount may be treated as cancellation charges and may not be refundable.

How do I initiate a return process?

Returns are applicable only if the product is damaged during transit or received in a defective condition and cannot be repaired at the delivery location.

To initiate a return request, please contact our Customer Care team.

You can reach us by:

📧 Email: info@kozyhomesindia.com
📞 Phone: +91 97177 23884

Please do not return any product without first contacting Kozy Homes customer support. Products returned without prior authorization may not be accepted, and we may not be able to process the request.

Who pays for the shipping if I send the item back?

Kozy Homes may arrange reverse pickup services in selected locations, where our logistics partners will collect the product from your address. Reverse pickup services may be chargeable depending on the location.

If reverse pickup is not available in your area, you may be requested to ship the product yourself using a trackable courier service such as Blue Dart, DTDC, Delhivery, or similar providers.

Once the return request is approved, our support team will guide you regarding the return shipment process.

What is the return notice period?

Returns are accepted only for damaged or defective products.

Customers must inform Kozy Homes within 48 hours of delivery if the product received is damaged, defective, or incorrect.

Please avoid accepting any delivery where the outer packaging appears severely damaged or tampered with, except for minor transit wear that does not affect the product inside.

Refunds or replacements will be provided only if the product cannot be repaired or replaced with the same item.

Are there any conditions for returning a product?

The following conditions must be met for returns:

• The product must be unused and in the same condition as received
• The product should be returned in its original packaging
• All labels, tags, and serial numbers must remain intact and readable
• The product must not show any signs of use, damage, or alteration caused after delivery

Returns will only be processed after inspection and approval by the Kozy Homes team.

What can lead to cancellation of my order?

Kozy Homes reserves the right to cancel an order in the following situations:

• The product does not pass our quality inspection process
• The delivery location is not serviceable by our logistics partners
• There are issues related to product availability or manufacturing constraints
• Incorrect or incomplete information is provided for delivery

In such cases, customers will be informed and the payment will be refunded as per company policy.

How do I return a product to Kozy Homes?

If you wish to return a product, please first contact a Kozy Homes customer care representative.

Returns without prior communication or approval may not be accepted.

To initiate a return request:

📧 Email us at info@kozyhomesindia.com
📞 Call us at +91 97177 23884

Once the return request is reviewed and approved, our team will arrange reverse pickup or provide instructions for shipping the product back.

In locations where reverse pickup is not available, customers will be guided on how to send the product safely to our warehouse.

What if the packaging of the product is damaged upon delivery?

If you notice that the packaging is opened, damaged, or tampered with, please do not accept the delivery.

Immediately inform our customer support team. After verification, we will arrange either:

• A replacement product, or
• A refund, depending on product availability and your preference.

How will I receive the refund and in which mode?

Once the returned product reaches our facility and passes inspection, the refund process will be initiated.

Refunds are generally processed within 3–5 business days and will be issued through the same payment method used during the purchase, such as:

• Bank Transfer
• Credit / Debit Card
• Online Payment Gateway

What if the product has missing parts or defects?

If your product is delivered with missing parts, accessories, or manufacturing defects, please inform our support team immediately.

Customers must report such issues within 48 hours of delivery. After verification, our team will arrange for:

• Replacement of the missing part
• Repair or service
• Product replacement if required

Damaged or Defective Items

Damaged During Transit

If your product arrives damaged during delivery:

• Contact us immediately
• Share clear photos of the product and packaging
• Our team will assess the situation and arrange a replacement or refund if applicable.

Manufacturing Defects

Products with manufacturing defects may be covered under warranty policies provided by Kozy Homes or the manufacturer.

Our support team will assist you in initiating the warranty claim process.

Contact Us

For any questions or assistance regarding cancellations, returns, exchanges, or product issues, please contact our customer support team.

📍 Kozy Homes
2/16 W.H.S, Timber Block, Block A
Kirti Nagar Industrial Area, Kirti Nagar
New Delhi – 110015, India

📞 Phone: +91 97177 23884
📧 Email: info@kozyhomesindia.com

We are committed to ensuring that your shopping experience with Kozy Homes is smooth, reliable, and satisfying.

Thank you for choosing Kozy Homes.
We appreciate your trust and look forward to helping you create comfortable and stylish spaces with our furniture.