Warranty Policy for Kozy Homes
Buying furniture is an important investment that reflects your lifestyle, comfort, and design preferences. At Kozy Homes, we aim to make this investment worthwhile by offering a wide range of high-quality furniture including Office Chairs, Home Furniture, Office Furniture, Sofas, Beds, and other furniture solutions.
Whether you are furnishing a modern office workspace, setting up your living room, or upgrading your bedroom, Kozy Homes is committed to delivering products that combine durability, comfort, and elegant design. Our focus is not only on providing quality furniture but also ensuring a satisfying customer experience.
Quality, craftsmanship, and reliability are the foundation of our products, and our warranty policy is designed to provide assurance and peace of mind for your purchase.
Warranty Coverage as per Warranty Policy
Our warranty policy applies to selected furniture products manufactured or supplied by Kozy Homes. The specific warranty terms may vary depending on the type of product and are mentioned on the respective product page or invoice.
To avail warranty services, customers must retain:
• Original purchase invoice or receipt
• Warranty card (if provided)
• Product identification or serial number
These documents help us validate the purchase and provide the appropriate warranty support.
If you have any questions about our warranty policy or require assistance with a warranty claim, our customer service team will be happy to assist you.
Furniture Warranty Policy
Kozy Homes provides warranty coverage on furniture products to ensure reliability and customer satisfaction.
Manufacturing Defect Warranty
Kozy Homes provides warranty coverage against manufacturing defects under normal usage conditions. This may include issues related to:
• Structural defects in frames
• Welding joint breakage
• Manufacturing faults in components
• Mechanical issues in office chair mechanisms
This warranty ensures that the furniture you purchase meets our quality standards.
Upholstery & Cushion Warranty
For furniture products such as sofas, office chairs, and upholstered furniture, Kozy Homes provides warranty coverage for:
• Cushion sagging due to manufacturing defects
• Fabric stitching defects
• Foam or cushioning defects under normal usage conditions
The warranty period may vary depending on the product type and material used.
Repair Services
If your furniture experiences an issue that falls under warranty coverage, Kozy Homes will repair the product or replace the defective part at no additional cost during the warranty period.
After the warranty period expires, repair services may still be available at a nominal service charge.
Our service team will guide you through the repair process to ensure minimal inconvenience.
Warranty Exclusions
The warranty does not cover damages caused by the following situations:
• Normal wear and tear due to regular usage
• Damage caused by improper handling or misuse
• Damage caused by pets, sharp objects, or heavy impact
• Damage due to dragging furniture instead of lifting it
• Damage caused by exposure to water, chemicals, or extreme conditions
• Unauthorized repairs or modifications made by third parties
To prevent damage, we recommend lifting furniture instead of dragging it when moving it.
Fabric & Upholstery Care
For furniture with fabric or upholstery, warranty coverage depends on proper maintenance and care.
To maintain the warranty and extend the life of your furniture:
• Follow recommended cleaning instructions
• Use only approved cleaning products
• Avoid harsh chemicals and strong detergents
• Clean spills promptly to prevent stains
Proper care helps maintain the appearance, durability, and performance of your furniture.
Warranty Claim Process
If you believe your product has a manufacturing defect covered under warranty, please follow these steps:
Contact our customer support team.
Share your purchase invoice and product details.
Provide photos or videos of the issue for evaluation.
Our team will assess the issue and guide you through the repair or replacement process.
Customer Satisfaction Guarantee
At Kozy Homes, customer satisfaction is our highest priority. We stand behind the quality of our furniture and aim to provide products that meet your expectations in terms of comfort, durability, and design.
Our warranty policy ensures that your purchase is protected and that you receive the necessary support whenever required.
Contact Customer Service
For questions regarding warranty terms, product support, or warranty claims, please contact our customer support team.
📍 Kozy Homes
2/16 W.H.S, Timber Block, Block A
Kirti Nagar Industrial Area, Kirti Nagar
New Delhi – 110015, India
📞 Phone: +91 97177 23884
📧 Email: info@kozyhomesindia.com
Our team will be happy to assist you and ensure your experience with Kozy Homes is smooth and satisfactory.
Thank you for choosing Kozy Homes.
We look forward to helping you create comfortable, stylish, and durable spaces with our furniture.
