SHIPPING & DELIVERY PROCEDURE

Kozy Homes Shipping Information

Below are some frequently asked questions regarding shipping and delivery at Kozy Homes.

How long does it take for delivery?

When you place an order on our website, the order is generally processed within 24–48 hours. The delivery time may vary depending on the product type, customization requirements, and delivery location.

Most furniture products from Kozy Homes are delivered within 7–21 business days, depending on availability and logistics. The estimated delivery timeline is usually mentioned on the product page.

Can I have my furniture delivered on a particular day?

At Kozy Homes, we always try to deliver products as quickly as possible while ensuring safe handling and transportation.

However, due to logistics and delivery schedules, we cannot guarantee delivery on a specific day or time. Our team will coordinate with you before delivery to ensure smooth scheduling whenever possible.

How much do I have to pay for delivery?

Kozy Homes offers free delivery across many locations in India, depending on serviceable areas and delivery conditions.

Shipping charges, if applicable, will be clearly mentioned during the checkout process before placing your order.

How can I track my order?

Once your order is confirmed, order updates will be sent to your registered email or phone number at each stage of the process.

After the order is shipped, you will receive an email or message containing:

• Tracking number
• Courier or logistics partner details
• Estimated delivery timeline

You can use the tracking number on the courier service provider’s website to check the status of your shipment.

If you face any issues tracking your order, please contact our support team.

📞 Phone: +91 97177 23884
📧 Email: info@kozyhomesindia.com

Can I return the order to the courier agent and get my money back?

We apologize, but cash refunds cannot be processed through courier agents.

If you are not satisfied with the product or have any concerns, please contact our customer support team. We will assist you according to our Returns & Cancellation Policy.

Will I have to sign for my delivery?

Yes. At the time of delivery, you may be asked to sign a delivery confirmation form.

This confirms that the product has been delivered in good condition and without visible damage.

We recommend inspecting the package before signing the delivery confirmation.

How can I check if Kozy Homes delivers to my PIN code?

When placing an order, simply enter your delivery address and PIN code during checkout.

Our system will automatically confirm whether delivery is available in your location.

If your location is not serviceable, our team may contact you to discuss alternate delivery options.

What if I am not at home when my package arrives?

If you are unavailable during delivery, our logistics partner may:

• Attempt delivery again
• Contact you to reschedule delivery
• Leave instructions for pickup or alternate delivery

Our delivery partner will coordinate with you to arrange a convenient delivery time.

My items haven’t arrived yet. What should I do?

Please allow the estimated delivery time mentioned on the product page from the date of order confirmation.

You will receive updates regarding your order through email or phone notifications.

If you have not received any update or your order appears delayed, please contact our support team.

📞 Phone: +91 97177 23884
📧 Email: info@kozyhomesindia.com

Once your order is shipped, you will receive a tracking number and courier details to monitor your shipment.

If our delivery partner cannot reach you after multiple attempts, Kozy Homes reserves the right to reschedule delivery or cancel the order, in which case a refund may be processed according to our policies.