FAQ

Welcome to Kozy Homes! We understand that choosing the right furniture for your home or office requires careful consideration. To help you make the best decision, we’ve answered some of the most commonly asked questions about our office chairs, sofas, beds, home furniture, and office furniture.

General Questions

1. What types of furniture does Kozy Homes offer?

Kozy Homes offers a wide range of furniture including office chairs, sofas, beds, home furniture, and office furniture. Our collections are designed to combine comfort, durability, and modern aesthetics suitable for homes, offices, and commercial spaces.

2. How do I select the right furniture for my space?

When choosing furniture, consider the size of your room, the purpose of the furniture, and your interior style preferences. Our team can help you select furniture that matches your space, functionality requirements, and design preferences.

3. Are Kozy Homes furniture products durable?

Yes, Kozy Homes furniture is manufactured using high-quality materials and modern production techniques to ensure durability, comfort, and long-term performance.

Ordering and Delivery

4. How can I place an order?

You can place an order directly through our website by adding items to your cart and proceeding to checkout. You may also contact our support team for assistance in placing your order.

5. What delivery options are available?

We offer reliable shipping and delivery services across many locations in India. Delivery timelines may vary depending on the product type and delivery location. Tracking information will be shared once your order is dispatched.

6. Do you provide furniture assembly services?

Most Kozy Homes furniture products are designed for easy assembly with clear instructions provided. In some locations, assembly support may also be available. Please contact our team for more details.

Warranty and Maintenance

7. What warranty do Kozy Homes furniture products include?

Our furniture products come with warranty coverage against manufacturing defects, which may vary depending on the product type and materials used. Detailed warranty information is available on the product page or invoice.

8. How can I maintain my furniture for long-lasting use?

Proper care and maintenance will help extend the life of your furniture. We recommend:

• Cleaning surfaces regularly with a soft cloth
• Using mild cleaning solutions
• Avoiding harsh chemicals or abrasive cleaners
• Protecting furniture from excessive moisture or direct sunlight

9. What should I do if I experience a warranty-related issue?

If you face any issue covered under warranty, please contact our customer support team with your order details and photos of the issue. Our team will assist you with repair, replacement, or further support as required.

Product Care and Usage

10. How should I care for sofa cushions and upholstery?

Sofa cushions and upholstery should be cleaned using mild detergent and water. For deeper cleaning, follow the care instructions provided with the product. Avoid harsh chemicals that may damage the fabric.

11. How do I clean office chairs and furniture surfaces?

Office chairs and furniture surfaces can be cleaned using a soft cloth with mild cleaning solution. Regular dusting and maintenance will help maintain their appearance and performance.

Returns and Exchanges

12. What is Kozy Homes’ return policy?

Returns are accepted only for damaged or defective products, subject to our return policy conditions. The product must be unused and reported within the specified return period.

13. How can I initiate a return or replacement?

To initiate a return or replacement request, please contact our customer support team with your order details and issue description. Our team will guide you through the process and provide further instructions.

Additional Information

14. Can I visit Kozy Homes to see the furniture in person?

Yes, you may visit our location for product inquiries and assistance.

📍 Kozy Homes
2/16 W.H.S, Timber Block, Block A
Kirti Nagar Industrial Area, Kirti Nagar
New Delhi – 110015, India

15. How can I contact Kozy Homes for assistance?

For any questions or assistance regarding products, orders, or services, please contact us:

📞 Phone: +91 97177 23884
📧 Email: info@kozyhomesindia.com

Our support team is always ready to assist you.

We hope these FAQs help answer your questions about Kozy Homes furniture. If you need further assistance or additional information, please feel free to contact us.

Thank you for choosing Kozy Homes for your furniture need